Refund & Cancellation Policy
Last updated: June 2, 2026 · Effective from: 1 January 2024
This Refund & Cancellation Policy applies to all purchases made through Cadabra India (cadabraindia.co) or directly via our sales team. By placing an order with us, you agree to the terms outlined in this policy. The same policy text is also published at /policies/refund-policy; both URLs are authoritative and identical.
Cadabra India is operated by Cadabra Secure Private Limited, an authorised B2B distributor of TP-Link, Dahua Technology, Honeywell, Sigur, Wipro and Brivo. All products sold are genuine, brand-sealed, and accompanied by a proper GST invoice.
1. Order Cancellation
Cancellation requests are evaluated based on the stage of order fulfilment at the time of the request.
| Order Stage | Cancellation Status | Refund |
|---|---|---|
| Before payment confirmation | Allowed | Not applicable |
| After payment, before dispatch | Case by case | Full refund if approved within 4 hours |
| After dispatch / in transit | Not allowed | Follow return process after delivery |
| Custom / special-order products | Not allowed | Non-refundable once ordered |
| B2B project orders (bulk) | Not allowed | Subject to restocking fee if cancelled |
To cancel, email amit@cadabraindia.co or call +91 93541 73036 with your order number and reason. Cancellations are processed within 1 business day.
2. Return Eligibility
We accept returns only under the following circumstances. All return requests must be raised within the specified window from the date of delivery.
| Return Reason | Eligibility Window | Condition |
|---|---|---|
| Dead on Arrival (DOA) | Within 7 days | Unboxing video required as proof |
| Damaged in Transit | Within 48 hours | Photos and unboxing video mandatory |
| Wrong Product Delivered | Within 7 days | Original packaging, unused, all accessories intact |
| Missing Accessories / Parts | Within 48 hours | Report immediately upon delivery |
| Change of Mind / Order Error | Not eligible | Not accepted |
All returned products must be in their original, unused condition with all original packaging, accessories, manuals, and warranty cards intact. Products showing signs of installation, use, or tampering will not be accepted for return.
3. Non-Returnable Items
The following categories of products are strictly non-returnable under any circumstances:
- Products that have been installed, configured, or used
- Products with tampered, removed or missing serial numbers or warranty stickers
- Software licences, activation keys, and digital subscriptions
- Custom-configured or special-order items procured specifically for a project
- Products damaged due to misuse, incorrect installation, or power surge
- Consumables such as batteries, ink cartridges, and cables (once opened)
- Products purchased under a clearance or final-sale designation
- Items with missing original packaging or accessories
4. Return Process — Four Steps
- Raise the request. Email amit@cadabraindia.co with the order number, reason and photos / unboxing video.
- Review. Our team reviews the request within 2 business days and confirms eligibility, then issues a Return Merchandise Authorisation (RMA) number.
- Ship it back. Pack the product securely and ship to our Noida address with the RMA number clearly marked on the package: Cadabra India, C-210, iThum Tower, Sector 62, Noida – 201309, Uttar Pradesh.
- Resolution. A replacement is dispatched or a refund is processed within 7 business days of receiving and inspecting the product.
Unauthorised returns or items sent without a valid RMA number will not be accepted. Return shipping is borne by the customer unless the return is due to our error (wrong product, damage in transit, or DOA).
5. Refund Timeline by Payment Method
Approved refunds are processed within 7–10 business days of receiving and inspecting the returned product. Refunds are issued via the original payment method.
| Payment Method | Refund Mode | Timeline |
|---|---|---|
| NEFT / RTGS / Bank Transfer | Bank Transfer | 3–5 business days |
| UPI | UPI Reversal | 1–3 business days |
| Credit / Debit Card | Card Reversal | 5–7 business days |
| Net 30 / Net 60 Credit | Credit Note adjustment | Next billing cycle |
| Cheque | Cheque (same name) | 7–10 business days |
In cases where only part of an order is returned, or where the returned product shows minor wear, a partial refund may be issued at our discretion. You will be notified before processing.
6. Warranty & Manufacturer Claims
All products sold by Cadabra India carry the standard manufacturer warranty. Warranty periods vary by brand and product category.
| Brand | Typical Warranty | Warranty Support |
|---|---|---|
| TP-Link | 3 years (networking), 1 year (others) | TP-Link India service centres |
| Dahua Technology | 2 years | Dahua authorised service centres |
| Honeywell | 1–2 years (product-specific) | Honeywell India support |
| Sigur | 1 year | Sigur India support via Cadabra |
| Wipro | 2–3 years (LED), 1 year (others) | Wipro care centres |
| Brivo | 1 year | Brivo support via Cadabra |
For in-warranty claims, contact us at amit@cadabraindia.co with your invoice number and product serial number. We coordinate the warranty claim with the manufacturer on your behalf wherever applicable. Post-warranty Annual Maintenance Contracts (AMC) are available on request.
7. GST Credit Note Policy
Where a GST invoice has already been issued and a valid return is approved, Cadabra India will issue a GST Credit Note under the provisions of the CGST Act, 2017.
- Credit notes are issued within 30 days of confirming the return.
- The credit note reflects the original GST rate and value of the returned goods.
- Customers can use the credit note to reverse their ITC claim as required.
- Credit notes are issued to the same GSTIN as the original invoice. If no GSTIN was provided at the time of purchase, a retail credit note will be issued.
Our GSTIN: 07AAJCC9495R1ZH · PAN: AAJCC9495R. All invoices and credit notes are issued under Cadabra Secure Private Limited (trading as Cadabra India).
8. Contact & Escalation
For all return, refund, cancellation, or warranty queries, reach out to our B2B support team. We aim to acknowledge queries within 4–8 business hours.
- Primary contact: Amit Sadhu, Cadabra India
- Phone: +91 93541 73036
- Email: amit@cadabraindia.co
- Office: C-210, iThum Tower, Sector 62, Noida – 201309, Uttar Pradesh, India
- Business hours: Monday – Saturday, 9:00 AM – 7:00 PM IST
- WhatsApp: Chat on WhatsApp
9. Jurisdiction
This policy is governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts at Noida, Uttar Pradesh, India.
