Privacy policy

Last updated: June 2, 2026

Cadabra India operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated B2B shopping experience (the "Services"). Cadabra India is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

This Privacy Policy is issued by Cadabra Secure Private Limited (trading as Cadabra India) and is intended to be read alongside India's Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the rules made thereunder.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, business name, address, billing address, shipping address, phone number, and email address.
Business information including your GSTIN, PAN, designation, and procurement role.
Financial information including credit card, debit card, UPI ID and bank account numbers, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer-support inquiry or RFQ.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties including brand principals, channel partners, logistics providers, and credit-verification agencies.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. To perform our contract with you, process your payments, fulfil your orders, remember your preferences, send notifications related to your account, process purchases / returns / exchanges, issue GST invoices and credit notes, arrange for shipping and facilitate any returns and exchanges.
Marketing and Advertising. To send marketing, advertising and promotional communications by email, SMS or postal mail, and to show you online advertisements for products or services. Marketing communications are sent only with your consent and you may opt out at any time.
Security and Fraud Prevention. To authenticate your account, provide a secure payment and shopping experience, detect / investigate / take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
Communicating with You. To provide you with customer support, be responsive to you, and maintain our business relationship with you.
Legal Reasons. To comply with applicable law or respond to valid legal process, including requests from law-enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social-media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or insolvency, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more, see the Shopify Consumer Privacy Policy. You may exercise certain rights with respect to your personal information at the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

We use reasonable administrative, technical and physical safeguards to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

We retain transaction records (including GST invoices) for at least seven (7) years as required under Indian tax laws, and other personal information for as long as we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Subject to applicable law and certain exceptions, you have the following rights in relation to your personal information:

Right to Access / Know. You may request access to personal information we hold about you.
Right to Correct. You may request that we correct inaccurate personal information we hold about you.
Right to Delete. You may request that we delete personal information we maintain about you, subject to legal-retention obligations.
Right of Portability. You may request a copy of the personal information we hold about you in a structured, machine-readable format.
Right to Withdraw Consent. Where processing is based on consent, you may withdraw consent at any time.
Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you transactional emails such as those about your account or orders.

You may exercise any of these rights by contacting our Grievance Officer using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, as permitted or required under applicable law.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

Name: Amit Sadhu
Designation: Grievance Officer, Cadabra India
Email: amit@cadabraindia.co
Phone: +91 93541 73036
Address: C-210, iThum Tower, Sector 62, Noida – 201309, Uttar Pradesh, India

International Transfers

Please note that we may transfer, store and process your personal information outside India in order to deliver the Services. Where required by applicable data-protection laws, we rely on recognised transfer mechanisms or your consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at accounts@cadabraindia.co, call +91 93541 73036, or write to us at C-210, iThum Tower, Sector 62, Noida – 201309, Uttar Pradesh, India.